Delivery & Returns
Here at House of Hobbies, all orders are sent via Royal Mail and will normally be dispatched within 2 to 3 working days of acceptance of order.
- Orders over £100 qualify for FREE SHIPING with other orders falling into the following: Small Package items are charged at £2.99, with other packages being £3.99. Large items will be sent via a courier at £5.99
- If you require any tracking information, updates on your order, or want any details on international shipping, just email us at firstname.lastname@example.org
Sometimes things don't work out, and that's fine! We are happy to issue refunds for new, unopened items that have been sold and fulfilled here at House of Hobbies, within 30 days of delivery. Return costs for non faulty items are at the buyers expense. We will not issue refunds for multiple purchases of the same product at all so this should be taken into consideration when purchasing quantities of an item, whether for collecting or resale. Refunds on returned Pre Ordered items will only be issued as store credit.
Your refund will be sent to you after we have received the product back, and you should receive a full refund within four weeks at the latest (but in most cases, it will be far quicker - this time period just covers transit time for us receive the product back, send it to our distributor, and get a new one back if necessary, then have your refund processed by the bank). We will notify you via e-mail of your refund once we have received and processed the returned item.
If you need to send something back then please package it accordingly and post it to House of Hobbies, Unit F, Platts Lane Industrial Estate, Burscough, West Lancashire, L40 7TP and please include a little note explaining why it's coming back to us and your order number.
Feel free to call us on 01704 643 413
Payment & Security
Payment can be made securely either through PayPal or directly from your card - whichever works best for you!
What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, mailing address, card number, and expiration date. This allows us to process and fulfil your order and keep you updated on your order status. When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners. When you order with us, you will only receive emails relevant to your order - you won't be added to any mailing lists unless you opt in, we're not in the business of spamming you.
How does House of Hobbies protect customer information?
We use a Secure Server for collecting personal and credit card information. The secure server layer (SSL) encrypts (scrambles) all of the information you enter before it is transmitted over the Internet and sent to us. All of the customer data we collect is protected against unauthorised access as per the Data Protection Act.
What about "cookies"?
Will House of Hobbies Ltd disclose the information it collects to outside parties?
At House of Hobbies, we do not sell, trade, or rent your personal information to companies not affiliated with ourselves. House of Hobbies may rarely provide aggregate statistics about our customers, sales, traffic patterns, and other related site information to reputable third-party vendors, but these statistics will not include any personally identifying information.
House of Hobbies may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of House of Hobbies, our users, or others.
In short, House of Hobbies is committed to protecting your privacy. We use the information we collect on the site to make shopping at www.houseofhobbies.co.uk as simple as possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others. Ever.
Your consent by using our Site:
House of Hobbies also provides links to affiliated sites. The privacy policies of these linked sites are the responsibility of the linked site and House of Hobbies has no control or influence over their policies. Please check the policies of each site you visit for specific information.
House of Hobbies cannot be held liable for damage or misdoings of other sites linked or otherwise.